Part of #Explaining Relationship Between Customer Orientation,Dimensions of Service Orientation and Job Satisfaction in Khorasan Razavi Water and Wastewater Co# :
Publishing year : 2014
Conference : International Conference on Economics, Accounting, Management and Social Sciences
Number of pages : 17
Abstract: The quality of services rendered to customers has a crucial role in successful practices of an organization. Also, organizational service orientation influences job satisfaction of these employees in direct contact with customers, and since organizational service orientation is very important for creating and providing the highest quality services, this paper discusses the relationship between customer orientation and satisfaction of work by analyzing how to render Intermediary services in Khorasan Razavi Water and Wastewater Co. For this purpose, after drawing the analytical model of the research according to the data by Path Diagram, by running the Prelis program from LISREL software, we obtain a measurement model in which, using B coefficients and T test, some hypotheses are tested. The results, generally, showed the effect of customer orientation with service orientation in the job satisfaction of employees, and the intermediary role of service encounter practices and practices of human resources in employees' job satisfaction was accepted.