Designing Combinational Pattern of FECCM to Analyze and Improve Customers’ Complaints1

Designing Combinational Pattern of FECCM to Analyze and Improve Customers’ Complaints1

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Part of #Designing Combinational Pattern of FECCM to Analyze and Improve Customers’ Complaints1# :

Publishing year : 2013

Conference : Second National Conference on Industrial Engineering and Systems

Number of pages : 9

Abstract: Today, the intense competition in any industries has led organizations to try to win in this arena. Competition has changed customer-related sight of organizations, because a customer is one who fosters or kills a business. Therefore, today's customer is known as a survival factor for all organizations. In this article, the aim of the ECCM and FMEA combination is to present a design that, in relation to the value of the customer's compliant, most service complaints can successfully use powerful ECCM. By using this pattern, we can formulate a continuous plan to prevent accidents due to product defects, deliver sound product to customer and not tag any problems for customer and provider. Hence, these findings can enrich exiting knowledge by calling attention to compliant management in business networks and relationships